This Post is directed towards Weddings and how clients think.
I love creating great pictures, great memories and a great relationships with every Bride, Groom, their Parents, Families and Guests and give them a great experience they will enjoy throughout the day and remember forever. Some clients know matter how well I treat them, they will always find negativeness in what I do or say.
Examples:
1) I complimented a mother of the Groom at a wedding in April 2017, the Bride thought I was flirting with her. I don't flirt with anyone and have to choose my words better in the future or stop complimenting people. Saying the same exact words to a Bride, she said it's not flirting, it's expected. Explain that? Talking with many brides about this situation, none of them thought I was flirting.
2) A 2017 Bride said, "I was rude to her family during outdoor pictures and to guests that were taking there own pictures." Brides hire me because I keep to the timeline and that I direct very well and keep things moving along. Hundreds if Brides, Grooms and there families have complimented me on this over my 27 year career. So know I wasn't being rude, I was trying to keep to there specific timeline to get done in a timely manner.
It doesn't matter if I get 1 complaint or now at 14 over my career, 1 is to many. It doesn't matter what it is, putting my logo on a picture to eating dinner at a wedding, during a 16 hour day. I work hard to keep me on top and when someone complains, it drops you down a few pegs, but I learn from them and improve.
A competitor who has a 4.9 Star rating of which 42 Brides gave his Studio 5 Stars and only 2 brides complained. He mentioned he hates when clients try to hurt his family business. Now this same photographer, posted on one of my sites, acting as a client of mine, using his email address and made negative comments about me. I called the administrator and had to prove to them this was another studio, they confirmed and removed the posting. Because you see a negative comment about Boswell Photo, don't always mean it's from a actual client as many competitors will post comments or have there clients do it for them to make a competitor look bad.
I have been in this business for over 27 years, that alone states my reliability, integrity, trust and passion for what I do. I have treated people right for 27 years and have an A+ Rating with the Better Business Bureau, the place to complain about a business and yet I have had Zero complaints from 2014 to 2018. Even the BBB said this is unusual. 4 years in a row and not one single client complained to them about Boswell Photo. This fact alone shows you, that I am one of the best at what I do.
Thank you for reading.